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Works

BetterLuggage

A luggage travel companion to make your flight a breeze. 

Roles:
  • Researcher
  • UX/UI Designer
  • Product Designer

For first-time flyers, there is a lot of stress regarding the packing and preparation of documents, making sure everything goes as smoothly as possible. Even seasoned travelers trip up sometimes too. People constantly ask: what if the luggage is overweight? What if there are restrictions on certain belongings? What if the airline loses the luggage?  

  

BetterLuggage is a weighing and tracking device that can be attached to any luggage. It eases travel anxiety by taking care of the preparations needed for the flight and providing necessary information on flight restrictions, saving travelers time and effort. With an ergonomic and timeless design, it blends inconspicuously with any bag. BetterLuggage comes with a mobile app where users can input their flight ticket to determine the baggage weight limit. Once you get past the boarding gate, the app tracks your luggage so users can travel stress-free, knowing their belongings are right where it needs to be.  

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Key Features: 

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  • Track your luggage wherever it goes 

  • Smart scale keeps your weight below the plane limit 

  • Keep all the necessary flight information in one place 

  • Manage multiple devices so you never lose track 

  • Tastefully designed ergonomic wood handle 

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  • Research
    “I’m not sure, to be honest, I can’t say that I identify more to either side, because I still live with my parents so I speak a lot of Vietnamese and do Vietnamese family things, like I still feel connected to the Vietnamese culture, but not so strongly because I was born here. But I don’t identify as more Canadian either…” “To be quite honest, I’ve always felt a disconnect in which country is my home country, so don’t really know.” These are some of the responses, we received from initial research through a questionnaire about Identity. Drawing from this survey that we sent out to 1st and 2nd generation immigrant youths as well as mixed and third culture individuals, we mapped out their responses and drew common themes which are safe space, common ground and community.
  • Process
    We started out with the goal of connecting immigrants closer to their culture, but as the project evolved, we realized we had to look deeper than that. Through our primary research, internal questioning and reflection, conversations with peers and mentors, and the process of iteration, we arrived at the goal of lifting up youths so they feel belonging and acceptance. Eventually, we landed on two main activities that fulfills our core themes: a microaggression card game and a mask-mapping activity. We have iterated various versions of the workshop, what it would look like, and how it would play out with pandemic restrictions.
  • Prototyping
    We conducted material exploration for the mask-making activity, experimenting with felt, paper, plaster wrap, foil and other materials. The base had to be comfortable to use, be structured enough to provide participants with a framework but also lose enoughthat they could excercise their creativity. Eventually, we settled with papermache for its ease of use and low-skill engagement. For the card game, we mapped it out in Miro and created simple card prototypes to play with. We iterated several versions of the game, varying the prompts and responses to provide the smoothest and most genuine interaction while at it's core, educating participants and prompting conversation.
  • Engagement
    Through Miro and Zoom, as well as in-person, we conducted mini-workshops of the card game and the identity-mapping activity to test the outcome, facilitation and validate the impact of the workshop.
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